Troubleshooting Symptom Charts/Peripheral - 5
Peripheral
Cursor does not move 1 Check mouse connection.
2 Inspect inside of mouse for buildup of dirt and other
contaminants. Clean mouse if necessary.
3 If mouse was connected to keyboard, connect it to ADB port
instead. If mouse works, replace keyboard.
4 If mouse does not work in any ADB port, replace mouse.
5 Replace logic board. Retain customer’s SIMMs.
Cursor moves, but
clicking mouse
button has no effect
1 Replace mouse.
2 Replace logic board. Retain customer’s SIMMs.
No response to any
key on keyboard
1 Check keyboard connection to ADB port.
2 Replace keyboard cable.
3 Replace keyboard.
4 Replace logic board. Retain customer’s SIMMs.
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